Return/Refund Policy
Return
Breakage or Wrong Delivery items only
1) Missy Flower offers a 7-DAY exchange policy for BREAKAGE and WRONG DELIVERY items, upon receipt of order.
2) However we do not entertain return request for 'Change of Mind' items. You can choose to exchange the items OR refund of cash via bank transfer.
3) Please note that returns are subjected to the following terms and conditions:
-Item must be in its original receipt condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
-Items purchased as part of a set or a multi-item pack must be returned as a whole set. We do not accept returns of single item purchased in sets.
-This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.
4) For returns, please email us at info@missyflower.com with your order number and information on the affected item.
5) Returned items must meet the requirements above.
How do I exchange / refund items
1) Send us an email at info@missyflower.com to request for a return,
include the following:
1.Order number
2.Reason for return
3.Picture of the faulty items
2) Once we have approved your request, pack all the return items, along with the invoice securely in a box/mailing package. Please bubble wrap the item if it is fragile.
3) Go to local post office, or another courier, to ship the package. Return address for the package is as below:
MISSY FLOWER
NO.33, JALAN 1/154,
TAMAN BUKIT ANGGERIK,
CHERAS, 56000,
KUALA LUMPUR.
4) You will need to email us the following after:
-Tracking number from post office or couriers
-Receipt for delivery fee
-Bank account
-Contact number
Refund
1) Missy Flower will only refund to you via bank transfer after we have received the goods that you intend to return and all the required documents for refund have been submitted to us.
2) Please submit all required documents within 7 days upon receipt of your order.
3) If you further enquires about our return policy and products, please contact us at info@missyflower.com